//]]>-->, Beginning September 14, eBay will automate the returns and refunds processes for sellers actively enrolled in Managed Payments in order to "align the seller experience across the eBay platform.". Best Buy is only 10 days. eBay Issues New Mandate for Accepting Returns: by: Shanna : Sat Aug 29 21:20:13 2020: Remember, eBay, like Amazon is paying pennies on the dollar for shipping labels from USPS. Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. Find out everything you need to know about our rules for creating listings, and get advice on how to make your listings more successful. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. Copyright © 1999-2021 Steiner Associates, LLC. From 2020, we'll automatically update any listings with non-compliant returns options. The head of eBay Americas Jordan Sweetnam outlined a new approach eBay will take to seller policies in 2020, one that many sellers have long pushed for, though he didn’t provide detailed specifics about exact changes and when they might roll out. Somebody returns something they keep the fees and then sell you an overpriced shipping label too. For the majority of claims, returns, and refunds, eBay will continue to follow existing policies, and refunds will be returned to the original payment method the buyer used at time of purchase. eBay Exec Says Changes to Seller Policies Coming in 2020, Sellers Choice 2020: Your Chance to Rate the Marketplaces, Online Selling Trends 2020: Merchants Seek Greater Visibility, Amazon Buys 11 New Airplanes to Support ‘Growing Customer Base’, Cha-ching! Follow these steps to get your refund. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Which marketplace do our readers feel is best? Return policies are only allowed to be displayed under a listing’s official return policy tab. Whatever you decide your policy is, it needs to be clearly specified in your listings. That’s the problem with ebay is the one size fit all model doesn’t work. More connection + understanding, a clear articulate of “value for fees” and a focus on where eBay has a right to win on our terms vs trying to be someone else.”. document.write ("&loc=" + escape(window.location)); Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. They are making more on the shipping than the FVF, so if they can get you, the seller, to pay twice, all the better for eBay. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. Providing sellers with category-specific policies would be a major shift away from eBay’s “one size fits all” approach to which sellers must currently adhere. Ebay is doing a terrible job being judge jury and police. The head of eBay Americas Jordan Sweetnam outlined a new approach eBay will take to seller policies in 2020, one that many sellers have long pushed for, though he didn’t provide detailed specifics about exact changes and when they might roll out. I used to sell a lot of hot commodity on ebay but no more. It is below if you want to read it. Just kidding of course -- but someone like yourself who sells high ticket … Extended Holiday Return Timeframe. eBay Adds Coins, Bullion to Managed Payments, eBay Sums Up Changes to Affiliate Marketing, eBay Open to Flexible Seller Return Policies, eBay Not Backing Down on Managed Payments or GTC, eBay Tests New Approaches to Promoted Listings Ads, USPS Gets $10 Billion to Offset the Impact of the Pandemic, USPS Expands Loyalty Program for Shippers. "For many of our products, we don't have shipping weights and dims, because different shipments may be packed uniquely based on details no one here cares about," they added. ... A new policy which eBay claims has resulted in increased sales conversions, ... November 2020. No more selling phones or high end stuff that people keep returning or swapping. Let us know what you think of the new Returns mandate eBay issued by email on Friday evening, which it inexplicably chose not to post on the Seller Announcement board. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. eBay sellers asked some tough questions in December’s Ask Me Anything feature on the discussion boards. If they think that gaming and profiting off returns is good business. Included in this spring update are crucial changes to seller […] no way will it ever help the sellers. [CDATA[ Follow these steps to get your refund. Fees are too high and shipping fees are out of control too. Returns is an example of an area where sellers have requested greater flexibility in the policies they can offer in their listings, especially in categories such as clothing that have high rates of returns and returns-fraud, and collectibles categories where returns pose greater difficulties as well as different buyer expectations. if (document.mmm_fo) document.write ("&mmm_fo=1"); They arrived quickly and my grandson loved them so much, he took them home with him. The grey area would be in regards to how long the buyer uses the item to deem it against the new rules? “From a business perspective, 2020 will be a year where you’ll start to see more around how we begin to differentiate our business across the different categories that exist on eBay,” he told sellers. Automation of returns and refunds saves sellers time, and enables them to … We've chosen this because a 14-day returns period will be required when changes to UK distance selling regulations come into effect in June 2014. ... automating returns to save processing time, and new eBay Stores subscriber benefits and discounts. How to create your return policy. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return … “How do you guys plan on turning it all around in 2020?”, Sweetnam responded: “Hopefully this one is covered in all of the other answers, but ultimately it ties back to the question on “how we are going to improve the relationship with our sellers”. Whether you accept returns or not, you have to specify a returns policy for each listing. //]]>-->,