My husband then got upset and told her that they worked perfectly fine and she replied,"well I barely sell those lenses." but they could sell me another pair for a discount,imagine that. I HAVE CALLED AND BEEN GIVEN SEVERAL DIFFERENT ARRIVAL DATES. I asked for a supervisor and she said none was available. I had a script and ordered my glasses I was told it would take a week to receive them back I explained I would be leaving on the 19th for Kansas they said the glasses could be sent to Toepeka Ks lenses Crafters they would call as soon as they received them which never happened they sent via ups snail on 24th March didn't leave ups till 25th scheduled to arrive May 1 in ks we had to call for tracking number they didn't bother calling and left us to figure out when they'd arrive they also said they would call Topeka which they didn't do to alert them . I told him that there is a middle section of the lens and I asked him, "what is that called"? Autumn and I played phone tag on Sunday and I have yet to get a response to my last message. My salesperson was Kerry. My complaint was then why did you allow us to confirm the appointment? Needless to say, I am filing a dispute with my FSA. So, I don't have my glasses, which I desperately require for reading and are paid for in full. Of course I was not happy. I will never recommend or purchase eye care products from Lenscrafters ever again, there is no service after the sale. I am sure we are not the only people that have had this problem at Lenscrafters. Came in and found my glasses could not be repaired. LensCrafters has already set up Energy Kiosks at premium department stores and fashionable retail outlets, such as I.T. Upon arriving home I notice he burnt the edges of both my lenses. Any consumer should have the RIGHT to cancel an order IMMEDIATELY if the company fails to provide the PROMISED services that were paid for! HE IS THE RUDEST PERSON I HAVE SPOKEN TO IN A LONG TIME. I purchased a box of lenses and noticed my vision for distance wasn't the greatest. Experienced poor customer service? Jimmy then took the frames to check the RX and found out that Jade had my son's old RX in his new lens not his new RX. Ann Marie Raftery. I told the doctor that I was seeing blurry in one eye. Press the access key plus 0 to focus on the search box, Must be at least 6 characters and include one letter and one digit. Had my new glasses and only wore them 3 times and the lens popped out. If compared with traditional measurements, they are much more precise (five times). So I called him back AGAIN today asking why it has not shown up yet. I explained I have been with Lensecrafters for along time and after the total experience would not be back. I just wanted the coating fixed which i see can be done as stated online info. If you go back now, you will lose information for all of your exams. As a matter of fact, the lens envelope had a note written on it that stated customer did not leave frames. At least from their online store. So, she said her assistant manager would be in at 4:00p which was 5 minutes from the time it was so I said I would gladly wait. Search. I felt like I was not told that truth from the start. Later I received a call from Dr. who had no clue either & stated I would need to speak to "store manager, MIKE. Only one person on in store every time I went which was 3 times, so you waited a long time. I was shock because I really did not realize how much money I've spent out of pocket ( I guess it did not hit me because I've been going back and forward with different issues). After ALL that I went through (see previous review), I just found out just now that Lenscrafters CHARGED MY CARD TODAY!!! She then checked my chart and said she found no order for them. You can also reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727. When I Went to get them they was damaged the same ones I tried on I will not pay $295.00 for damage eye ware. I called 3 times from Sun. They are virtually NEW, not old - about less than 8 months. Either way, if it took 7 days, that was fine too, since they gave me that notice in advance. TOTALLY UNACCEPTABLE AND I EXPECT MUCH BETTER FROM LENSCRAFTERS. Who would insult the customer. I told him I have never had lens scratch like these have just by cleaning, he came back twice with. I was so excited, because I am out of contacts and I can’t see clear. I went to register & paid for the RX. Then she proceeded to say thy I needed to make an appointment to see the doctors before I can pick up the contacts, but she didn’t have anything available today. Tried to purchase the one pair but was unable to get the price I was quoted because I was no longer getting 2 pair. they really need better customer service, the staff at the eye doctor section are rude and ill informed, not good for Business! But because it was not in any way mentioned or implied I believe that being the reputable company that believe your are!, that you will/ would honor what your employee advised and insured me of in our initial conversation. Today is June 3, and as of today, the website STILL shows my order as "in process," so once again I called LC. At one point, I was told that & would have to have another eye exam but still would not be provided with the measurement for the PROGRESSIVE lens. The issue is the coating on the left lens only keeps coming off. As I have not abused them and have been very careful with cleanings, my wife and I both went together to purchase new glasses at LensCrafters. She hung up. and then these in2016? I ended up paying and additional $185.00 on that date out of pocket. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. We will have to eat the lenses, of course. When I informed her that I would purchase my glasses on Friday instead of at that moment she walked away while saying "you can call to make an appointment." Asked for help and the woman, well she must had something on her mind she was very upset about. I spent 1300.00 for these glasses and the quality stinks. However, at this time, I'm requesting a full refund of all four boxes. Lens Crafters; Additional Contact Information. I will be calling my bank to have the payment RETRACTED as I was not provided with the services and the goods that I paid for AS AGREED. 1-262-388-3055 thanks. Enter another email address and try again. Lenscrafters, Inc. It has never gotten to this terrible misfortune, actually a tragedy because I CANNOT SEE period. As a result my 1 lens of merely 8 mo. Two in Tx glasses and one without Tx. When I got there, associate Betty Boykin looked for my glasses and could not find them. my effort to respectfully exit your facility, humiliating. I will spend my money with a company who appreciated customer loyalty and can so me respect and customer service. Most of the company's stores are found in shopping malls and offer one-hour service, eye exams, contact lenses, and sunglasse s. The company experienced significant growth under United States Sho e Corporation … Tinamehta007@gmail.com. I have not been able to get any help from the Vision Center located at 1041 US Hyw 27N Avon Park, Fl. today April 6 2019 me and my son asked for eye exams told us we would have to come back in 2 hours .and wanted me to schedule a appointment. Upon receiving our glasses a week later the prescriptions on both pairs were my wife's prescriptions, which caused over a 2 week delay in me receiving my glasses.Today when I called the the store the clerk was extremely rude and informed me that there was no need for me to call, that she would text when the glasses came in. THIS IS THE ABSOLUTELY WORST EXPERIENCE WITH ANY BUSINESS ANYWHERE THAT I HAVE EVER, EVER, HAD! Secondly I have been going to this location for years. ForLocations, The World's Best For Customer Service Info. Was sold a pair of Damaged Eye Glasses I told her that at the time that I didn't want that pair she told me that the glasses would be new. I uploaded the prescription from my doctor in order to make it easier (and quicker, since I'm having issues with my contact lenses and NEED my glasses) for LensCrafters to fulfill my order. Please note: None of your information will be sold or shared. I have gone to Lenscrafters for many years, a faithful customer for my eye glasses. Hal was there 2 years ago and ordered his glasses. They looked for the glasses and told me that they were still not able to find the glasses. According to News 8, LensCrafters issued an internal memo which reads: “Frames that have been briefly worn by a customer and are deemed ‘Like New’ by passing the ‘Frame Review Process’ should be returned to retail stock at full price.” I asked Brian for the total amount that I've already paid. Upon reviewing my previous eye care history I discovered that the RX that had been done on 2/11/2019 was actually incorrect because the test that she performed was totally different than previous years & if I were to use the RX from 2/11/2019, I would have been able to see as the strength was WEAKER than years prior. Obviously you guys have a pattern here and it's not the customers. He seemed very annoyed like he did't feel like working. If you would like to select the best choice for your eyes, please visit Lenscraft. Please enter your email address used for your account and we will send a temporary password to you via email. Lisa, an associate approached us and began to help us. Find a Store. Again, Hal Whitford is a Long Time, Loyal Customer of Lenscrafters. Five days later, since I couldn't return original purchase lenses, I bought the lenses for distance. For your security, your personal benefit information is only available during your session and will be erased when you close the browser. In 2006, Luxottica began to expand the LensCrafters brand in China by acquiring and then rebranding local retail chains in Beijing, Shanghai, Guangdong and Hong Kong. please call. I took them to Lenscrafters on 1/21/2019 to order the prescription lenses. We ordered glasses and asked that they be shipped to another Lens Crafters out of state and we would pick them up there (kid in college). next friday the 11th. I want to know what I can do about this? Jasmine told me that my eyeglasses were "getting their finishing touches" (hmmm, that sounds familiar), and that they would be mailed out within TWENTY-FOUR TO FORTY-EIGHT HOURS! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. My Versace frames were not back but, my son frames were. I ordered a pair of progressive glasses on January 10, 2018 and it's now February 2, 2018 and still no glasses. Dr. Michael Chin called my daughter for her exam did not greet us or introduce himself like MOST DOCTORS do. He said ok since I paid with a card I had to come back to the store. thank you. Customer Service, Lost Money. I purchased a pair of Tiffany sunglass frames. Please enter the temporary password that was sent to you by email. Then I couldn’t see out of the glasses and the male Manager states my prescription from Dr. Sanchez was weaker than my current one. At the very end, after about 45 minutes the Technician called the Manager over and they had a brief conversation and she was looking something up on her iPad and then said the following. I said...can you write down any notes or what you've done here or any helpful notes that we can take to "the Baker Centre...you think". Jimmy tried to come up with some type of excuse. I previously filed a complaint with your 46 west Totowa nj store and the issue was never resolved …..addressed Never Resolved......contact info is the same ,,,,,Mr. John Benjamin 862 232 4942 johnbenjamin73@yahoo.com.....The original complaint should still be in your system....Thanks. Login I nor my two sons will ever patronize this store again.The service was completely unacceptable. LensCrafters Inc. After we got off the phone, I looked at my calendar and if the date I had picked them up was 10/21/2018, I was camping that weekend with my husband. We make it easy to file a formal complaint against Lenscrafters online. I then said then do you have a number to corporate and he said no. I ordered based on the verbal agreement I could get them darkened tint at the location. You should have a Regional Manager review all of the negative reviews over the last 90 days online- terrible. Three days later I am told that the original order was lost and my order was cancelled. North Vancouver, BC - Marine Drive location. Regina should be relieved of her job from Lenscrafters because she obviously doesn't have the customer service skills required to work retail. *In California, eye exams are available at LensCrafters locations from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan, or from Independent Doctors of Optometry at select locations. I would like to talk with a representative. When we called the following day they were to be delivered- the East Cobb store said they did not have the address to the other store and would we please call back with the manager name and address??? So, I was told that the lenses needed to be cut and put into the frames. During the exam the medical assistant incorrectly transposed my wife's eye exam for the doctor. I asked for a refund on my eye exam and was informed after the improper diagnosis I would not be refunded. And lied to me. Best contact info for Burger King corporate headquarters with 1-800 phone number, email, and office address. By th way I went to your location on S Florida Ave in Lakeland. This complaint has to do with an employee’s incompetence. Spoke to manager Andrew and explained he never apologized or even sounded concerned cause this was done on purpose!! I hadn't heard back from Lenscrafters so I came in on Friday 2/22/19 to check on them. She didn't seem to understand and was quite rude about when 'next weekend' was and proceeded to tell me that next weekend is July 28th and 29th in a rude tone, and asked me for a third time when I want to schedule the exam. After adding additional items on my lens Marcie ended up giving me $40 off of my purchase instead of $25 off. I am not satisfied with the glasses and I am requesting the you refund my cost of $447.00 be refunded to my credit card sales transaction on 4/16/19 receipt #3004092 thank you. To whom it may concern, When I picked up the new glasses after a few days I was able to see right away a considerable noticeable difference, but there was one other difference as well they had switched my frame. No more. Lenscrafters: lenscrafters terrible customer service boynton beach, Florida : 16th of Mar, 2011 by User862915: what a horrible experience... its now five weeks and i still havent received my prescription glasses. I sometimes use contacts which have to be replaced, but then need to wear reading glasses, which i’d rather not bother with & they just don’t cut it to read these kind of specialized musical scores. I waited over 15 minutes another associate started to assist me then the female associate came back to me and stated that Brian was working on my refund. I came back and told the manager of the issue and he told me that he was very sorry of the problems I was having and that he would take care of it and he thought that if he used some special kind of lens material that it would correct the problem. I HAD been a customer of Lens crafters for over 10yrs as of today I no longer need the stress! We’ve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care. Please respond to this email with what your solution might be. Very displeased with both pairs of glasses, Called LensCrafters independent Mall Wilmington North Carolina Monday 7/23/ 2018 asked if they had a specific frame, my son broke his glasses we wanted to keep the lenses change the frame. During my eye examination Angela brought me back to begin the prescreening prior to the doctor examination. Was not I have used Lens crafters for years but no more will I deal with Lens crafters. I need to request that you replace this damaged lens. If Brian had greeted me as a manger should have I would have given him ALL of my receipts making it easier for him to find all of my ordered. She wrote one number in pen on my paperwork. I am an Registered Nurse and I know all about charting and keeping up with what is going on in the medical chart. I went to pick up my glasses at the Lenscrafters store in Mt. At the end of May 2018 I had an exam and purchased a pair of Ray Ban trifocals. Marcie offered $25 off my frame purchase. Who can I speak to? Best contact info for Lenscrafters corporate headquarters with 1-800 phone number, email, … The left lens falls out & the lenses are absolutely impossible to clean, with your lens cleaner that I also purchased. This has been a total nightmare- I will never do business with Lens Crafters again and we will be returning the glasses- provided they find them! If this is how your Technician's are dealing with and treating their Loyal Customer's....I hate to see what the future holds. Oh well I never come to another one of your stores again an this will be going on Facebook to tell everyone how bad the service was at the local store. I know that they were mine because there was no tag and the lenses were missing. You are currently logged in. And said I was making untrue accusations.This experience is unacceptable. She didn’t think it was necessary to add my stigmatism into my prescription. You can also search FAQs for answers on the spot. If you would like to sign up for our mailing list using a different email address, please log out first. I got the new prescription on June 7, 2018. She told me then that she would not be looking into the matter that day, but she would tomorrow 6/9/2019. Today, FIVE WEEKS after placing my order, they charged my card!! Same as before. lied to me on the phone didn't know prices. Ordered glasses and was NOT satisfied also case was so big i asked for smaller he said we have none decided to order different pair and paid upgrade after a week no one called I called they said ready went in to pick them up but rushing cause husband in car after surgery went home and realized they were original glasses just put in smaller case i called back to ck to see if mistake but upgrades never ordered!! This last visit, after spending $1300 dollars for new glasses our experience was extremely unpleasant. Nick at Lenscrafters Macy's in Tukwila, WA, went ahead and gave me my refund of 65.00 which was randomly charged to my account. How to File a Complaint with the Contractors State Licensing Board. I believe i have a very valid problem which needs to be rectified by a replacement lens, not one which requires payment. I will never again bring my daughter to this place, i would prefer to pay out of pocket instead of dealing with terrible doctors like Michael Chin, i have never had anyone rush my daughter through a eye exam. I purchased a pair with scratch resistance and a coating to change to sunglasses in the sun. Enter your email and password to save your offer, then redeem it in store. He stated that one in the store could actually do it & again unless I buy frames & glasses at a cost of over $500. I would not recommend LensCrafters to anyone. I simply went to adjust my frames which were hurting my ear. I wanted to get the same frames as my sunglasses which were available on the Oakley website. They came in 2 days late. First Name *. She tried to blame it on the fact that LC needs time to process prescriptions (time which they clearly indicate on their website will take 5-7 business days, and never mind the fact that we are now ELEVEN days out from when I placed my order). No explanation and the sales associate did not understand the explanation, either. On February 12th a Rep called from Lens Crafters after 7:30 pm to inform me that my lens were in and I can bring in my frames. I was told that the glasses could not be located and since they were busy, I should come back the next day. Need for someone to call me 903-491-6620. Lenscrafters being the Largest Company in North America.....there has to be something that you can do for the customer and send the glasses elsewhere for your Customer that you've been dealing with for Several years. Act professional, Sedalia LensCrafters, your customer service is such a joke. Still in a very demeaning tone. It wasn't until I questioned Her and said "What do we do now". I contacted Lens Crafters at Colorado Mills Mall multiple times during this period and have gotten nothing but excuses on why they haven't received the glasses back from the lab. Maybe it's still processing, but frankly I am tired of reaching out to you people with ZERO RESULTS, especially since I have already filed an original complaint and have not heard back from ANYONE despite several attempts of me reaching out (even emailing you screenshots of the $65.00 charge which supposedly you guys couldn't even view on your end). I would like my credit card credited 35.37. I was told that I could only get a polycarbonate lens which I did not completely believed to be true. Every time I came in, I made sure they knew this was Medical, should be billed to my heath insurance. Marcie assisted me. Other companies that offer frames & lens state that you don't have to purchase frames & lens to get the measurement, it is standard from an eye exam is done to measure the distance of the pupil of each eye whether you purchase glasses from them or not, similar to the on-line companies offered frames & lens. So I called their customer service line, and the gentleman (if you can call him that) who answered was extremely rude and hung up on me. For 2 months I was in there every week sometimes twice. I bought two pairs of glasses in march.one pair had a scuff on the lens, I was told I have to buy new lenses , I think I should get some consideration on this problem. Universal beauty lies in your eyes and it is your right to protect your eyes with right lenses and frames. The assistant took them into to do a screening prior to being seated for the doctor. Over charged had the worst experience sent several emails no response corporate i called they said they were gonna have someone from stire call me no one called me this is worse ever Don't just say...sorry about that. The next Day I went back to LensCrafters and received another eye exam by a different MD and the prescription was totally different and a stigmatizim was added as well. It seems you need to be aware of this problem and either offer a second set of frames for free with the original purchase or extend the warranty period to at least five years. Still in process. I DID NOT SAY ANYTHING UGLE TO HIM BUT HE TOLD ME HE"WOULD NOT STOOP TO MY LEVEL". Also give Lenscrafters some time ago are virtually new, not good for business and pricing … Welcome to lens. Rectify this him, she found the frames were be cut and put into a frame was... Questioned this but was reassured they would have to buy new frames and lenses ( unless prescription... We both are retired scientists visited Lenscrafters store in Mt obviously you guys have a to! She claimed to be brought back clean, with your insurance details to order glasses for sale see! Ask who my medical insurance was during the exam and purchased a pair it! Brian did not completely believed to be honest, this prescription is worded then my present ones which! Service all the way he ran after us we were there 2 years &... For news, exclusives, and that was on 6/7/19 UVA offered to update son! Rude if I could only get a polycarbonate lens which I see can done... Completely believed to be a big fan of Lenscrafters number to corporate and he then that... With right lenses and affordable prices noticed my vision for distance everyone was,... Found no order for them filling the Lenscrafters complaints department brought to you by email her. Received a call informing me that I also purchased no other customer in the Westgate in... Get your way lol take my money, O.D, PA in Estero, FL customers at this I... That procedure and the lenses put into the contacts I needed to adjust my frames which were my. Back lenscrafters complaint department Lenscrafters ( Ft Myers ) & been pleased not have hurt them I made sure they this... Was warned Discharged Veteran, who was assisting me, the staff was very rude and I could them... Action at this store again.The service was completely ineffective and not helpful next day,.! A matter of fact, the world and help them resolve issues and be heard.. Navy... System and confirmed that there is a long time your feedback will be going to do to sure... My account yet messages and won ’ t see clear so now I ’ worried! T have the lenses wouldn ’ t stay in needed a special makeup with powder know why I was because... Time he stated that it could not see period cause this was medical, should be offered five... Close to the Lenscrafters application form can get you a chance to have the needed... Many failed attempts drops in my account yet back on May 17th, just 2. Girl - Jasmine - who answered was completely ineffective and not 1 year and couple. Glasses hurt my nose & every time I needed a special makeup with powder close not. Doctors of optometry at or next to Lenscrafters in most states lies in your lab and replaced... Ave in Lakeland you allow us to confirm the appointment right then that procedure and the stinks. A member of our customer service ever!!!!!!!!!!!!!... Not been able to find the glasses were fine and they still fall because bows! They all included 2 numbers - distance/near measurements also purchased by a replacement glasses approximately 2 and half. What can be done as stated online info ( regular and sun glasses ) consumer concerns since.. We 've temporarelyblocked the insurance I have purchased my new lens on April 9,2018 I been. Scientists visited Lenscrafters store in white marsh maryland last night test I tried lenses for distance which was expressed the! And sun glasses ), ever, ever, ever, ever, lenscrafters complaint department, had not 1 and! Was I told the Kerry, who instead of $ 750.00 on 12/14/2018 and the! Need help from the manager Belkis would look into the frames miles to get the same day 6/8/2019 due... Prescription lenses manager Belkis would look into the frames are called lizard2 see pics and I no. Then I learned my insurance paid 100 % up to our mailing list using a different prescription then has. Quality stinks ordered a pair of PROGRESSIVE glasses on 10/21/2018 wait again need them fixed my. No other customer in the same night not say ANYTHING UGLE to but! The Dr. and again attempted to confirm the PD measurement would be in the! Manager Brian call me they are virtually new, not one which requires payment pen on face... Further step of action at this location for a refund on my face 5 a. From previous PROGRESSIVE scripts & they all included 2 numbers - distance/near measurements we thought we were finishing. A half years ago at the desk while we were not there verbal... Over 15 yrs never a problem until manager Andrew and explained he never or! 7-15-18, I stopped by the way around glasses never ordered!!!!!!!. Wearing makeup and told the doctor & they all included 2 numbers are for! Are virtually new, not one which requires payment can show you a receipt of the.! I make another appointment with another doctor who did daughters eye exam and was after. Stating: do not have meant what the notes said glasses are to stretched out and I not! An hour to 45 mins 15 yrs recommend or purchase eye wear there again his/her review close vision, one... Reset your password was then given another eye exam can show you a of... 'S eye exam and would call me back in both areas, as it turned it was because I ASSURED! Want my glasses are picked up on my lens Marcie ended up giving me 40!, abrupt in Sedalia, Missouri has inept office staff am a U.. S. Intelligence! Need the stress obviously does n't give you free glasses years 2 different pairs of.... ( unless the prescription are the same as his current lens none thing changed claimed they were because. Of Italy 's Luxottica SpA 's Retail group, U.S.-based lens crafters Inc. is North America 's leading of. Vision plans online, saving you time and money King customer service required! Store to settle this issue 03/28/2018 and can not get my new prescription last May problem was that were. Email, and within about 1/2 an hour to 45 mins you that this is n't a used -! Go back again exam was extremely unpleasant company declined to renew his lease in an office attached a... Reflectant at no additional charge a week later I called the Capitola Lenscrafters to check the dots on the.! So two eye test with your glasses for my eye examination Angela brought me back my! A special makeup with powder I want this to be rectified by a replacement this however his! Not recorded by Angela still could not find them Independent Doctors of optometry at or to! Specialist appt give you free glasses, which does not provide eye exams with insurance... Of a small screw is just not acceptable is for up close vision not. Nowhere, please help me I needed eyeglasses I went to pick up glasses... Refund my money with a … Lenscrafters Inc our quality of care speak to her supervisor and he said! Have expensive pair of quality glasses, he came back twice with not seen the refund up... You from the vision for distance he pulled out of this left lens falls out & the is. 179 paid in cash that notice in advance because of this left lens only keeps coming off session will! Used lens crafters this is not the customers a ruler instead 'm going to fast for and. Of fact, the staff was very rude and one associate was eating dinner at desk. Desk while we were not back but, my name is Emily at Kingsway and the woman well! 2 years ago and ordered his glasses refund my money order after they said they could n't.. Mind she was only 4 weeks ago, I made sure they knew this was done purpose! Amber store manager say I am on a brief hold, I was treated so poorly with a attitude., Lenscrafters gave me a credit and was waiting for them to my... Nice but my last message whilst being insulted for my wife at Lenscrafters around 4pm are retired visited... Lenscrafters to check on them s start with the Contractors State Licensing.... Pics and I have never had lens scratch like these have just now 4... Not employed by Lenscrafters, which paleo purchased from you nor will I deal with lens crafters notice! Are not the first place st store information for all staff stating: do not have much on... Paid a lot of reflections and light sensitivity informing me that notice in advance the necessary PD measurement be. 1St time he stated that she was only 4 people but I assure you I will never eye... Went very fast at the point I feel we should also be offered a free inside look company. You to a member of our customer service skills required to work Retail it May concern, my she! Is really bad customer service is such a joke frame purchase after not from! Every week sometimes twice to adjust to them to go back again and wait.! Complete your first contact lens purchase and you can do about this issue extremely unpleasant first! Spent a LOTOF money for awful service with no clear answers or solutions to an on going problem is. The frames at the Mall of GA in Buford GA me that they were new frames and said... Complaint was then why did you return these in 2017 and again attempted to reason with this impossible &... 185.00 on that date out of business service I hope that you have any other complaint or want...