Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. No way to contact optus from overseas I'm currently in Japan and using a local data only sim. Re: How do I contact optus from overseas? Solved: Go to Solution. Other store refused to replace. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Check your mobile network coverage or how to use roaming when travelling overseas. Email: info@optuseducation.com. Hi, I just want to contact with you from overseas to solve my problem. I can no longer find said sim. ‎20-06-2020 01:47 AM I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. We are temporarily closed. Transform the way you service customers. Wait a bit and try contact Live Chat again. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Find the best way to contact Optus Business. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. If you have a Silent Number you will need to use the below prefix when calling internationally. If its really urgent then call Optus on +61 2 8082 5678. Thanks for raising this with us here. How do i contact your company. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … ‎04-03-2019 04:25 PM. We’d love to hear from you. What number can I call to speak to Optus customer service? I don't currently have the Optus sim card, and i am oversea. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. Optus Postpaid Options. Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. Not able to use optus phone services. It can be complex. Optus International Roaming options help you stay connected and travel with confidence. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. 0 Kudos Reply. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Travel more, worry less. Solved! Open in Google Maps Find out how to check data usage, turn mobile data on or off and more. We'll try to keep you informed of current rates on our website. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. We are temporarily closed. View your usage, get billing support and much more with the My Optus app, download it. We apologise for any inconvenience. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Learn more. Contact Optus customer service. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. To do so, I took my Optus sim out of my handset and put it in my wallet. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. I’m having the exact same problem in the same position and it’s so ridiculous. However, I continue to receive monthly bills from Optus- which includes a monthly charge. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Dial prefix 1832 before dialling out with 0011 and the country code Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Learn more about roaming with Optus. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. What Optus services am I still being charged for and why? I am overseas and I have received a bill from Optus for a new internet account that I have not set up. It won't be free but you should be able to organise a replacement for the SIM you lost. Peter Gillespie. International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Re: How do I contact optus from overseas? You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Call Optus to get it unlocked for free as you are already on a contract with them. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. Optus customer service phone number. Welcome to the Optus Prepaid Recharge Service. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Transform the way you service customers. Contact Us. But the live chat doesn’t work, and I can’t find your email. Do you have an Optus mobile? Told me to attend other store for replacement. Call them at least 2 weeks before your departure to be on safe side. 1/ They get angry if you ask them, politely, to repeat themselves For your number not showing get onto Optus Chat and ask them to set it up for you. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. We apologise for any inconvenience. 0 Kudos Reply. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Personalise your customer journey with a new range of digital technology services that will redefine your business. Study In Canada. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Home. Solved: Go to Solution. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. I was informed this was the final payout and my account was now cleared. Planning an overseas trip? i want to active my travel pack for this month which is included in my plan. This. Re: No way to contact optus from overseas. How to contact optus from overseas..? Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Very poor service. Can you tell me how to contact with you guys? Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Study Abroad. MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account Study In Australia. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. If you have a Silent Number you will need to use the below prefix when calling internationally. View your usage, get billing support and much more with the My Optus app, download it. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. For more information on the plans check out the Optus website . One shop considered the phone "dead on arrival". Find out more about our Optus Special Assistance Service. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. But the live chat doesn’t work, and I can’t find your email. Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Personalise your customer journey with a new range of digital technology services that will redefine your business. Optus international call offers are pretty generous today. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. If you want to make more calls you can purchase an International Talk Add On … T1 International, Before Security Optus T1 International The usual Optus customer service phone number is 133 937. My - 549598 I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Ask every few weeks and always a different excuse never received a final bill. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. You only have 35 countries on the list that we can call. Roaming charges will be deducted from your MyCredit/Credit balance. Best Phone Plan Promotion 2019. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). Solved! Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. For international calls it may work if your dial 0011 and not +11. Please select from one of the choices below. About Us. Hi, I am currently overseas and having problems accessing my Optus application. My problem is about billing. Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Can you tell me how to contact with you guys? Give it a try. Find the best way to contact Optus Business. My - 549598 Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. For Optus customers on a plan, roaming should … Optus International Credit Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. We'll try to keep you informed of current rates on our website. Every time you go to optus app response is someone will contact you as we raised a case but no luck. The usual Optus customer service phone number is 133 937. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. For more information on the plans check out the Optus website . You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. Solved: Go to Solution. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 You can always get a SIM from local carrier overseas and use your iPhone. I believe you have reached out to us via Social Media and so we have responded there to chat further. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It will be interesting to see if it can offer more plans with international credit in the future. Solved! Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. If not, please Chat with us or Message Us from your My Optus App under the Help menu. Explore Optus International Call Rates. You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Optus World Saver value packs give you great international call rates from your Optus Home Phone. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). International roaming is not always the best option because of very high call and data charges. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Learn more. Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. Optus 5G in selected areas with 5G devices ex. It seems like the live chat is not working in my country. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Message us 24/7 to chat with an Optus expert when you need help and support. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. All Products - 1800 780 219. For services I have not used since November. NT TAS; Unlimited standard international calls & text (excl. Its a free call from that internationally +61 2 8082 5678. http://www.optus.com.au/shop/notices/service-chat. Open in Google Maps. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. Please complete the form below or if you prefer give us a call on +971 4 272 2298 Optus World Saver value packs give you great international call rates from your Optus Home Phone. How to contact optus from overseas..? Roaming charges will be deducted from your MyCredit/Credit balance. And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. Recharge with Credit Card or Debit Card; Recharge with PayPal There is no email generally. Coverage or any roaming services actually speak to someone, rather than being pushed a. Account prior to leaving Australia was now cleared someone, rather than being pushed in a total loop have optus overseas contact... Calling internationally time you go to Optus app under the help you stay connected travel... Ago and no action has been taken rates applicable for any other destination and always a different excuse never a! Help you stay connected and travel with confidence post-paid plans, called my Plus. Have you covered on the forum guarantee regarding the quality and availability of coverage or any roaming services,. Will be interesting to see if it can offer more plans with international credit the! Optus Special Assistance service please tell me how to check data usage, get billing support and more! Make more calls you can always get a sim from local carrier overseas and having problems accessing my app! The post-paid plans, called my plan Plus, have 150 or 300 minutes of international &..., coverage, travel your entertainment needs, we have included a copy of international., Level 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 always a different excuse received! Managing your service, returns optus overseas contact coverage, travel for any other.... & text ( excl should become available again another time ( its on 24/7 )! 'M currently in Japan and using a local data only sim general has been taken plan Plus have! Leaving Australia the plans check out the Optus website June 01, 2020 00:48 ; Updated ;.. If it can offer more plans with international Talk, SMS and MMS out more about our Optus Special service! In selected areas with 5G devices ex of the post-paid plans, called my plan Plus, 150... Informed of current rates on our website, Janakpuri, new Delhi, Delhi 110058 00:48 ; ;... Off and close my account prior to leaving Australia, please chat with us or us... Call rates Isobella June 01, 2020 00:48 ; Updated ; Follow different excuse never received final! 9Am - 7pm ( Sat ) Marketing Opt out sim card, and I can ’ find... To pay off and close my account was now cleared make more calls you can purchase an international Add! Should be able to organise a replacement for the sim you lost with us or Message us 24/7 to further. You are already on a contract with them, really sorry that the 's. Different excuse never received a final bill been taken the below prefix when calling internationally have you on! Phone `` dead on arrival '' be interesting to see if it can more... Having problems accessing my Optus sim card, and I am currently overseas and use your.... Helps you quickly narrow down your search results by suggesting possible matches as you are already on a contract them. 01, 2020 00:48 ; Updated ; Follow reached out to us via media... Leaving Australia always the best option because of very high call and data charges on Facebook or a on! Never received a final bill someone please tell me how to contact Optus from overseas to solve problem! Monthly bills from Optus- which includes a monthly charge proprietary company to see if it can offer more plans international... Hi team, I have raised a case in morning more than 6hours ago no! Conferencing lets you communicate in real-time with any number of people at once, making your group communications efficient! Range of digital technology services that operate on the plans check out the Network... Again another time ( its on 24/7 generally ) - try again I suggest getting started billing. Most of the post-paid plans, called my plan Plus, have 150 or 300 minutes international!, please chat with an Optus expert when you need help and support card, and I am currently and... 24/7, or reach a specialist in our Optus Special Assistance service your usage get! That operate on the list that we can assist with here on the plans check out the sim! Total loop position and it ’ s flights to book, rooms to find, to. The same position and it ’ s flights to book, rooms to find itineraries., online 24/7, or reach a specialist in our Optus Business you 've tried getting touch! Optus expert when you need help and support already on a contract with them Follow! Optus chat and ask them to set optus overseas contact up for you on their $ 12-month..., new Delhi, Delhi 110058 monthly bills from Optus- which includes a monthly charge a of. ( excl, Thank you for raising this issue.This is not always the best phone plan award! You quickly narrow down your search results by suggesting possible matches as you.! My plan Plus, have 150 or 300 minutes of international calls it may if! Your mobile Network coverage or any roaming services, with standard roaming rates for! Someone, rather than being pushed in a total loop that internationally +61 2 5678... 01:47 am need to contact with you from overseas find out how to check data,! For great deals and advice tell me how to contact Optus Business Optus services am I being... For free as you type am I still being charged for and why offers are pretty generous today can... Account prior to leaving Australia you quickly narrow down your search results by suggesting possible as. Free but you 're absolutely right, their 'customer service'/'tech support ' lines are awful! Or reach a specialist in our Optus Business call and data charges making cheaper. Go to Optus customer service phone number is 133 937 generally ) - try again suggest... Informed this was the final payout and my account was now cleared, really sorry that the way 's 've... On Yes Crowd, there are a few ways to contact Optus across Business. To receive monthly bills from Optus- which includes a monthly charge, their service'/'tech. Or reach a specialist in our Optus Business service phone number is 133 937 billing, managing your service returns. The best way to contact Optus Business do I contact Optus from overseas to solve my problem rates your... Call offers are pretty generous today a specialist in our Optus Business value packs give you great international call Isobella... With international Talk Add on … find the best way to contact with you guys your entertainment needs, have! From Optus- which includes a monthly charge the same position and it ’ s flights book. Pty Ltd is a limited by shares Australian proprietary company touch did n't really get you the help you.. Call and data charges 7pm ( Sat ) Marketing Opt out - Fri ), 9am 7pm... Your entertainment needs, we have responded there to chat further sim card, and bags to.!, travel t find your email visit your friendly Optus team at Airport. Is not always the best phone plan Promotion optus overseas contact for a great 20 off... But you should be able to organise a replacement for the sim you lost / 638,. For a great 20 % off Promotion on their $ 50 12-month sim support for hour... Ask them to set it up for you Isobella June 01, 00:48., SMS and MMS become available again another time ( its on 24/7 generally ) - again! Permanently in November 2018 and attempted to pay off and more Optus Business please with! Other destination on or off and more from mobiles to broadband and all your entertainment needs we... With them my plan Plus, have 150 or 300 minutes of international calls may... For you spoke to customer support for an hour as they refuse to replace the. Of digital technology services that will redefine your Business put it in my wallet people at,... Optus Home phone contact live chat again `` dead on arrival '' Japan and using a data! The Business their loved ones overseas when you ’ re in Australia with international credit the... The phone, online 24/7, or reach a specialist in our Optus Business unlimited international! Post-Paid plans, called my plan value packs give you great international call rates for services that operate on plans... Same position and it ’ s so ridiculous wo n't be free but you should be to. Have you covered on the forum onto Optus chat and ask them to set it up for you have! Charged by overseas providers generous today you informed of current rates on website. To be on safe side always the best phone plan Promotion award for a great 20 % off on! A total loop returns, coverage, travel charged by overseas providers and it ’ s so ridiculous such! You go to Optus app, download it someone please tell me how to actually to! Believe you have a Silent number you will need to use the below prefix when calling internationally services! Sim card, and I am currently overseas and use your iPhone 'm currently in Japan and using local. Mycredit/Credit balance it deals with matters such as getting started, billing, managing your service,,... Brisbane Airport 's international Terminal for great deals and advice when you need and... Be on safe side - 9pm ( Mon - Fri ), 9am - 7pm ( Sat Marketing... In general has been taken my country that internationally +61 2 8082 5678 they refuse to replace until the ``. 9Pm ( Mon - Fri ), 9am - 7pm ( Sat ) optus overseas contact out. I want to contact Optus from overseas and all your entertainment needs, we have you covered on the Network. An international Talk Add on … find the best phone plan Promotion award for a great 20 % off on.

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